Troy Essick

Customer Success • Cloud SaaS • ERP Program Delivery

📧 troy325@hotmail.com | 📱 352.206.2226 |

⬇ Download Résumé 🖨️ Print Résumé

Portfolio Overview

Customer Success Manager – Oracle Cloud ERP

University of Maine System: Multi-pillar onboarding using Oracle CS tools
GXO Logistics: Logistics ERP rollout, 95% satisfaction

Technical Project Manager – Infor CloudSuite

NewYork-Presbyterian: SaaS go-live stabilization
HOAG Hospital: Midstream rescue and go-live
PeaceHealth: ERP re-implementation success

Program Manager – ServiceNow (Infocenter)

Trialcard (Pharma): GRC dashboards & compliance reporting
Prime Trucking (Logistics): ITBM suite + DevOps visibility

PeaceHealth TPM

Prime Trucking PM

AI Tools Showcase

🧠 QBR Slide Generator

Uses GPT to create slide-ready quarterly business reviews from CRM data.

🛠️ CRM Auto-Note Generator

Summarizes meetings and calls into CRM-friendly notes.

📄 Sample QBR Output

Example of a real-world GPT-generated business review summary.

❤️ Sentiment-Based Health Scorer

Analyzes customer sentiment and behavior to assess risk and suggest action.